Terms and conditions

 

  • All streaming services and products pubblished on this website are provided by IdeaWeb.IT Srl

  • All prices pubblished, are VAT except (22%) for extra UE customers and UE companies. UE private customers will be charged 22% over basic price.

  • There is a setup fee for the service activation (40.00 euro una tantum) except for the streaming service named "Spot" (which are streaming services per day) and except for customers which renew the overdue services before the expiring date.

  • The contract duration is what you choose when you buy the service. The contract does not renew automatically itself, but expires at the expiring date. If you intend to renew the service, then you will have to buy it again before the expiring date. You will be informed about the service expiration 30 days and 7 days before. If you do not renew your service within 5 days after its expiration, then all data will be deleted from servers.

  • All our streaming service are FLAT bandwidth, so the data traffic on your plan will not be billed; you will pay just the monthly fee (for monthly hosting plan) and the daily fee for spot per day contract type. On Shared Hosting Plans all bandwidth will be assigned and 90% guaranteed  to the customer, but the bandwidth will be assigned and 100% guaranteed just on dedicated managed streaming plans.

  • At the contract time the customer must provide to us all personal data (or company data in case of company), first of all the email address for any technical or administrative communication.

  • The payments method allowed on our websites are bank transfer, paypal and credit cards (visa, mastercard and american express through paypal website). Once the payment phase is concluded, we will send to the customer an email message containing all information to access the purchased streaming plan within 2/6 hours

  • IdeaWeb.IT Srl cannot be responsable for any kind of data loss or data traffic interruption or for the stop of the service due to connectivity interruptions or due ordinary or not ordinary server maintenance. IdeaWeb.IT Srl can stop the customer's streaming service if its use does not meet law requirements.

  • The Customer must keep  opened, on dedicated managed and unmanaged services, all needed TCP ports for server checking, by IdeaWeb.IT Srl. The Customer must keep open TCP 22 port, TCP 80 port and UDP 161 port. If the customer will not open these TCP ports, IdeaWen.IT Srl will stop all services without any refund. Also the Customer cannot change the root password of the servers.

  • The Customer is the only responsible for the server or the services sold by IdeaWeb.IT. The customer cannot publish pornographic material, either material about children. The Customer cannot produce "SPAM" by email or web services. The Customer cannot do any illegal activity on the web against anyone. IdeaWeb.IT cannot be responsable for any action produced by the Customer.

  • The customer service is active all days 24 H only over email. If you have some questions or issues you can write an email message at assistenza@ideaweb.it; our ticket system will get your request and our customer care will answer to you within 3/6 hours (including saturday and sunday).

  • For any further information or customer care you can write an email message at info@ideaweb.it. You will be contacted within 3/4 hours.